FAQ
Contact Us
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
Contact Us
About Us
Ordering from Diyazee
How can I place an order on Diyazee?Simply browse our collections, select your preferred outfit, choose the size, and click on “Add to Cart.” After that, proceed to checkout and fill in your shipping details to complete your order.
Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, manage addresses, and enjoy a faster checkout experience.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive a confirmation email or message with your order details and tracking information.
Can I modify or cancel my order after placing it?
If your order has not been processed or shipped yet, you can contact our support team to modify or cancel the order.
Order & Returns
What is the delivery time for Diyazee orders?Orders are usually delivered within 3–7 working days depending on your location within Pakistan.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery and we will assist you with a replacement.
Can I return or exchange an item?
Yes, items can be exchanged if they are unused, in original condition, and returned within the allowed return period.
How long does the return process take?
Once we receive and inspect the returned item, the exchange or refund process will be completed within 5–7 working days.
Shopping Information
What payment methods do you accept?Diyazee accepts Cash on Delivery (COD), bank transfers, and online payment options depending on availability.
Do you deliver all over Pakistan?Yes, we deliver to all major cities and areas across Pakistan through trusted courier services.
Are the product colors exactly the same as shown in pictures?
We try our best to display accurate colors, but slight variations may occur due to lighting and screen settings.
How can I contact Diyazee for support?
You can contact us through our email, social media pages, or website contact form, and our support team will assist you as soon as possible.